FiltraPure 4000 Pond Gravity Flow BioFilter, Aqua Gardening

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Product Description

FiltraPure 4000 Pond Gravity Flow BioFilter: Efficient Filtration for a Healthier Pond

Maintain a clean and healthy pond environment with the FiltraPure 4000 Pond Gravity Flow BioFilter, featuring mechanical and biological filtration for effective pond waste reduction. This BioFilter is compatible with all pond pumps equipped with a 19mm threaded inlet and includes essential fittings for ease of installation.

Features and Benefits

Promotes a clean and healthy pond: Large surface area within the filter fosters growth of beneficial bacteria to reduce pond waste effectively.
Mechanical and biological filtration: Fine filter foam captures debris while two types of filter media maximise biological treatment.
Compatibility: Suitable for use with all pond pumps that have a 19mm threaded inlet.
Prevents clogging: Efficient filtration prevents pump and fountain heads from blockages.
Ease of installation: Includes over-flow and multi-hosetails for simple and hassle-free setup.

How to Use

Position the FiltraPure 4000 near the pond, ensuring a location with a stable and level surface.
Connect the pond pump to the BioFilter using the included multi-hosetails, ensuring a secure connection to avoid leaks.
Run the pond pump and adjust the flow rate as necessary according to the instructions provided with the pump.
Periodically check and clean the filter foam and filter media to maintain optimal filtration efficiency.

Aqua Gardening Suggests These are Best For

This BioFilter is best suited for pond owners seeking efficient filtration for a healthier pond ecosystem. Ideal for ponds up to 4000L, it is recommended for use with an Elimax 2000 pump or similar models, with a required pump duty of 800-1000L/Hr and an optimum flow rate of 1500L/Hr.

Notes from Aqua Gardening

Dimensions: 35 x 29.5 x 40cm H; Model code: 17250
Pump sizing is provided for maximum pond size with a 0.5m head. Consider a larger pump size if supplying other features, such as fountains.
Consult the pump manual for specifics on adjusting flow rate and installation details.

FAQs

How does the FiltraPure 4000 Bio-Filter help maintain a clean and healthy pond?

A:The FiltraPure 4000 Bio-Filter provides mechanical filtering through fine filter foam and effective biological treatment with two types of filter medium. This process creates a large surface area for beneficial bacteria to grow, which helps break down and reduce pond waste, resulting in a cleaner and healthier pond environment.

Can I use the FiltraPure 4000 Bio-Filter with any pond pump?

A:Yes, the FiltraPure 4000 Bio-Filter is compatible with all pond pumps that have a 19mm threaded inlet. This makes it a versatile option for various pond filtration systems.

What are the dimensions of the FiltraPure 4000 Bio-Filter?

A:The FiltraPure 4000 Bio-Filter measures 35 x 29.5 x 40cm (H).

What is the required pump duty for the FiltraPure 4000 Bio-Filter?

A:The FiltraPure 4000 Bio-Filter requires a pump duty of 800-1000L/Hr for optimal performance.

What is the recommended pump for the FiltraPure 4000 Bio-Filter?

A:The recommended pump for the FiltraPure 4000 Bio-Filter is the Elimax 2000, which provides optimum flow rate and performance.

What is the inlet size and type for the FiltraPure 4000 Bio-Filter?

A:The FiltraPure 4000 Bio-Filter has a multi-hosetail inlet size and type, making it easy to connect to various pond pumps.

How do I clean the FiltraPure 4000 Bio-Filter?

A:The FiltraPure 4000 Bio-Filter offers easy access for cleaning. Proper maintenance involves regularly checking and rinsing the filter media, replacing it when necessary, and ensuring optimal water flow through the system.

Can the FiltraPure 4000 Bio-Filter handle additional features like fountains?

A:While the pump sizing of the FiltraPure 4000 Bio-Filter is given for a maximum pond size with a 0.5m head, you may need a larger pump if the system is supplying water features such as fountains in addition to the filter operation. Make sure to consider the specific requirements of your pond setup when choosing the appropriate pump size.

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Product Manual

(SKU: 130628)

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Warranty & Returns

Warranty

1 Year Replacement Warranty - Store warranty, this product needs to be returned to Aqua Gardening for testing and replacement.

Returns

60 Day Returns - We will provide a refund, exchange or store credit where you have decided you no longer want the product and it is in new, unopened condition. More details...

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14. Dispute Resolution

14.1. Compulsory:
If a dispute arises out of or relates to the Terms, either party may not commence any Tribunal or Court proceedings in relation to the dispute, unless the following clauses have been complied with (except where urgent interlocutory relief is sought.
14.2. Notice:
A party to the Terms claiming a dispute ('Dispute') has arisen under the Terms, must give written notice to the other party detailing the nature of the dispute, the desired outcome and the action required to settle the Dispute.
14.3. Resolution:
On receipt of that notice ('Notice') by that other party, the parties to the Terms ('Parties') must:
(a) Within 30 days of the Notice endeavour in good faith to resolve the Dispute expeditiously by negotiation or such other means upon which they may mutually agree;
(b) If for any reason whatsoever, 40 days after the date of the Notice, the Dispute has not been resolved, the Parties must either agree upon selection of a mediator or request that an appropriate mediator be appointed by the President of the Australian Mediation Association (Phone: 1300 633 428) or his or her nominee;
(c) The Parties are equally liable for the fees and reasonable expenses of a mediator and the cost of the venue of the mediation and without limiting the foregoing undertake to pay any amounts requested by the mediator as a precondition to the mediation commencing. The Parties must each pay their costs associated with the mediation;
(d) The mediation will be held in Brisbane, Australia.
14.4. Confidential
All communications concerning negotiations made by the Parties arising out of and in connection with this dispute resolution clause are confidential and to the extent possible, must be treated as "without prejudice" negotiations for applicable laws of evidence.
14.5. Termination of Mediation
If 6 weeks have elapsed after the start of a mediation of the Dispute and the Dispute has not been resolved, either Party may ask the mediator to terminate the mediation and the mediator must do so.

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17. Independent Legal Advice

Both parties confirm and declare that the provisions of the Terms are fair and reasonable and both parties have taken the opportunity to obtain independent legal advice and declare the Terms are not against public policy on the grounds of inequality or bargaining power or general grounds of restraint of trade.

18. Severance

If any part of these Terms is found to be void or unenforceable by a Court of competent jurisdiction, that part shall be severed and the rest of the Terms shall remain in force.

Your Privacy

Aqua Gardening Australia is committed to protecting your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act and other applicable legislation, such as the Spam Act, the Do Not Call Register Act, and health privacy laws. This Privacy Policy is available on the Aqua Gardening Australia website at www.aquagardening.com.au, or you can request a copy by contacting our office.

What We Collect and How We Collect It

The personal information we collect about you depends on your interactions with us. Personal Information includes any data about an individual who is reasonably identifiable. For example, if you:

Make an in-store purchase, we may collect your credit card, identity, and transaction details in person and, if you use our delivery service, your name, contact details, and delivery address.
Pre-order goods or services, place goods on hold, request repairs, or purchase certain products from us, we may collect your name and contact details.
Join special mailing lists or databases to receive information about specific brands or products, we may collect your name, contact details, date of birth, and information about your shopping or product preferences.
Make a purchase online or via an electronic device (such as an iPad in-store or when setting up an online account), we will collect your name, contact details, order details, credit card information, delivery address or store pickup details. We may also request your date of birth and gender.
Provide information via our social media pages (e.g., on Facebook, Twitter, or Instagram), such as your name or contact details.
Attend an Aqua Gardening event or function, we will collect your name, contact details, and any dietary or accessibility requirements.
Enter a competition or complete a survey (online or printed), we may collect your name, contact details, along with your preferences and feedback.
Send an enquiry or feedback via our online form or Customer Service Centre, we will collect your name, contact details, details of your enquiry or feedback, and information about our response.
Apply for a job at Aqua Gardening, we will collect the information you include in your application, including contact details for you and your referees.

Collection of Personal Information through Websites and Apps

Information is automatically collected through your use of the Aqua Gardening website and affiliated sites via cookies. Cookies are small text files that websites or apps may place on your device. They are typically used to recognize return visitors, remember user preferences, and track usage behavior. For example, when you visit our website, we may use cookies to record your server address, date and time of visit, pages viewed, any documents downloaded, and the type of browser and operating system you’re using. This information is used for statistical analysis and to improve the functionality and usability of our website.

Sensitive Information

Aqua Gardening only collects sensitive information (e.g., health information) where it is reasonably necessary for our functions or activities and only with your consent or when required or authorised by law.

Why We Collect Personal Information

Main Purposes

The primary purposes for which we collect, hold, use, and disclose personal information are:

Processing in-store and online transactions, including the delivery of products and services.
Promoting Aqua Gardening and its products and services, including through direct marketing, events, competitions, public relations, and social media.
Conducting research and statistical analysis for customer satisfaction and product/service improvements, as well as for tailoring existing or new products, services, and promotional offers.
Developing and launching new ranges of products or services.
Ensuring the security of our store, staff, customers, suppliers, and merchandise (including prevention of theft and fraud).
Responding to queries, resolving complaints, and monitoring social media interactions.
Recruiting staff and contractors.
General planning and administration.

We may also use personal information for other purposes as explained at the time of collection or as required or authorised by law, with your consent.

i. Direct Marketing and Opting Out

By providing your address, email, and telephone number to Aqua Gardening, you consent to us contacting you for the aforementioned purposes. We may send you communications via mail, email, social media, SMS, MMS, or telephone. You can opt out of receiving these communications by:

Contacting us via email at info@aquagardening.com.au, or by calling our Customer Service Centre at (03) 9796 3100.
Informing us when you receive a marketing call that you no longer wish to receive such calls.
Using the unsubscribe facility provided in our electronic communications (e.g., email, SMS, or MMS).

ii. Email and Mobile Communication

If you provide an email address or phone number, you consent to receiving electronic communications such as notices or reminders via that address or number. We recommend providing your personal email or phone number instead of one that is accessible to colleagues.

Who We May Share Your Personal Information With

We may share your personal information with third parties when necessary for the purposes outlined above. These may include:

Financial institutions involved in payment processing.
Referees whose details are provided by job applicants.
Aqua Gardening’s contracted service providers and partners, including local and overseas agents, delivery and shipping providers, IT service providers, marketing and communications agencies, research and analysis providers, call centres, mail carriers (both hard copy and electronic), manufacturers, suppliers, and external business advisers (such as recruitment advisors, auditors, and lawyers). Third parties offering Aqua Gardening-branded products, such as insurance or credit card facilities, may also receive your information.
Regulatory, investigative, or government bodies as required by law.

We may instruct these third parties to contact you directly for specific purposes and pass on information collected from you while providing the relevant products or services.

Cross-Border Disclosure

We may disclose your personal information to recipients overseas, such as in the United States or other jurisdictions, depending on the services provided (e.g., data storage via cloud services, hosting of our customer relationship management systems, or managing delivery address information for online orders).

Data Quality and Security

General

We hold personal information in various forms, including printed documents, electronic databases, and email contact lists. Printed documents may reside at our head office or be archived in secure offsite facilities. We take reasonable steps to:

Ensure that the personal information we collect, use, and disclose is accurate, up-to-date, complete, and relevant.
Protect the personal information we hold from misuse, interference, loss, and unauthorised access, modification, or disclosure.

You can help us maintain accurate records by informing us of any changes to your details.

i. Security

Our security measures include website protection, restricted access to our computer systems, and controlled access to our facilities. While we endeavour to secure all personal information, we cannot guarantee the security of information transmitted over the internet—it is at your own risk. To further protect your information, please keep your account details confidential and notify us immediately if you suspect a security breach.

Access and Correction

i. General

If you wish to access or correct any personal information we hold about you, please contact our Privacy Officer. We may require verification of your identity before processing your request to ensure the proper protection of your information.

ii. Access

We usually provide access to your personal information within 30 days, subject to legal exceptions. We will accommodate your preferred format (e.g., photocopies or direct viewing) if it is reasonable and practicable. A fee may be charged to cover our costs of locating and providing the information.

iii. Correction

If you request corrections to your personal information or we determine that your information is inaccurate, outdated, incomplete, irrelevant, or misleading, we will take reasonable steps to correct it. If the information has already been disclosed to a third party, we may, upon your request, notify them of the correction, unless this is impractical or unlawful.

Complaints or Questions

If you have any questions about how Aqua Gardening manages your personal information, or if you wish to lodge a complaint regarding a potential breach of the Privacy Act, please contact our Privacy Officer using the details below:

Email: info@aquagardening.com.au
Telephone: (03) 9796 3100

We will handle all complaints fairly and promptly. Typically, we aim to resolve complaints within 30 days. Should an investigation require additional time, we will inform you of an expected timeframe.

Changes to This Policy

Aqua Gardening may update this Privacy Policy from time to time. The latest version will always be posted on our website, and you can obtain a copy by contacting our Customer Service Centre.