At the moment due to the large volume of Click and Collect orders, pickups of smaller orders will be available from the front of our store, while larger bulky orders like grow media and ponds can be collected from our loading dock.
If you'd prefer to collect your order from our loading dock, please give us a call before you arrive on 0733541588
Click and Collect orders will be reserved for you for up to 30 days.
After 30 days from placing the order, the goods will be returned to stock and your account will be credited with the money you have paid minus a 20% restocking fee.
You can receive a full refund by advising us within 30 days that you have changed your mind.
Our Click and Collect pickup hours are:
Monday to Friday: 9am - 5pm
Saturday: 9am -3pm
Sunday: Closed
Public Holidays: We are usually closed on public holidays, we will advertise our opening hours here and on social media.
Click and Collect is an easy way to buy your items online, and then pick them up in store. Click and Collect is available for almost all of our products except those which have "Online Only" shown on their image.
Our Click and Collect address is the same as our shop address. Your order can be picked up from the following location once you have received the email that your goods are ready for collection.
Aqua Gardening
3/4 Billabong Street,
Stafford,
Queensland,
4053
View On Google Maps
Our Australian Business Number is: 69 167 108 367
Aqua Gardening provides innovative gardening solutions to help you become a gardener in your home, whether you’re renting, apartment living, or a homeowner, we can find the right solution for your space.
Our new Brisbane showroom is a place where our community can come to get inspired, learn and plan their perfect garden. Contrary to a standard self-serve retail store, our concept is focused 100% on each customer’s individual needs.
With the new changes to our showroom we are embracing the digital world. That means you can come and explore the space, touch and feel the gardens, then purchase what you need in the palm of your hand. Don’t worry, if this seems daunting, our team isare here to help you all the way.
We’re also making a lot of improvements to our online experience. Our website is our hub for gardening education, community and product solutions.
Show Room Experience
First time visitor? The first time you visit Aqua Gardening you can sit down in one of our custom garden booths to browse our website and learning hub on an iPad. Here you will find all the tools you need to start your gardening journey.
Our friendly customer success team will be right there with you to answer any questions and offer support along the way. They’ll sit with you, give constructive feedback on your garden design and help your dream garden come to life!
If you’ve visited us before you can dive right into the action. When you know what you need, you can easily pay online and collect in store for the fastest experience. Online orders can be collected in a snap through our click & collect area with Instant picking for all click and collect orders during business hours (provided items are in stock).
If you’re looking for more hands on advice, simply order online with the ‘pay-in-store’ option so the product is reserved and chat to our team if you aren‘t sure if its the right product for you and we can help find a solution.
Just want to come in for some inspo? No problem! Our showroom, renovated in 2020, is geared out with self-serve computers, free wifi and even free coffee. Organically sourced of course.
You’ll also be able to walk through full Aquaponic and Hydroponic garden setups. We have indoor grow tents, wall gardens and even a self-cleaning pond!
To encourage community involvement, we’ve also added a large bar table for customers to mingle and share a drink over some gardening magazines for project inspiration.
Product Displays and setups:
You’ll also be able to walk through full Aquaponic and Hydroponic garden setups. We have indoor grow tents, wall gardens and even a self-cleaning pond. Chat and consult with our Customer Success Team and get your gardens dreams happening!
We are available on the phones during business hours if you want to chat to one of our team members. Phone (07) 3354 1588
You can read more about us here.
You can read our privacy policy here.
You can read our website terms and conditions of use here.
We’re looking for smart, enthusiastic, energetic and hardworking people. Here’s your chance to really make your mark, and build your career. New positions will start with casual roles and move to permanent for the right candidates.
You don’t have to be a growing expert – we can teach you that. Be assured, whatever your role, your voice will be heard and your ideas taken on board
Think you’re Aqua Gardening material? Please fill in the Work With Us form.
Our Mission
To inspire our customers and help them succeed with growing. All their questions should be answered, and they should get fantastic advice. We want them to get products they need without having to wait.
Our Staff
We know what has got us to where we are today – the ideas and inspiration of our staff.
To ask a question about any product in our store, simply follow these steps:
And you’re done! Our team will respond to your question as quickly as possible.
Things like testing water, how to get rid of algae in your pond or which growing media is the best to use? Many of these questions and more have been asked by our customers over the past 25 years. The good news is they have all been answered by our experts right here on our website!
Check out our Learning Hub where you will find more than 100 videos to watch and many articles to read. The videos and articles are all organized by topic so it's easy to find the answer to your questions.
If you didn't find an answer on our FAQ's page, feel free to send us an enquiry using the Contact Us form and we will get back to you shortly.
Or you can give us a call on 0733541588 and speak to one of our friendly team members.
Showroom Opening Hours
Monday to Friday: 9am - 5pm
Saturday: 9am - 3pm
Sunday: Closed
Click & Collect Pickup Hours:
Monday to Friday: 9am - 5pm
Saturday: 9am - 3pm
Sunday: Closed
Can't find an answer to your question? Please give us a call!
Aqua Gardening
3/4 Billabong Street,
Stafford,
Queensland,
4053
We offer trade pricing to businesses, click on the following link to apply:
Your members discount is applied when you log in to your account. You must log into your account before checking out, otherwise the discount will not be applied to your order.
Please note: We can not apply your members discount after you have checked out, so please make sure you are logged into your account when making purchases.
You can create an account to get started with our Growing with Benefits rewards program.
Click here to see a step by step guide on how to redeem your reward point drops online, or in-store.
You will receive your reward point drops immediately after you complete your purchase.
If you find a competitor with a cheaper advertised price, we promise to match their price. In order to price match a product, it must meet certain conditions. More details can be found here: Price Match & Lowest Price Guarantee
Our rewards program is called Growing with Benefits. Each dollar you spend allows you to collect 1 drop. You can start spending your drops immediately after your first purchase, there's no need to wait for a gift card.
Benefits include:
Read more about our Growing with Benefits loyalty program here.
As soon as you sign up as a customer, you will be put into the "Seed" membership tier.
After this, you will be automatically upgraded to the "Seedling", "Leaf" or "Flower" membership tier depending on your total spend in the past 12 months.
It takes around 24 hours for your membership tier to change. So once you have spent enough to qualify for the next level, you will get access to all the benefits of the next level within 24 hours.
The status of all "Seedlings", "Leaf" and "Flower" members is assessed automatically based on the past 12 months spend.
Never! Once you have earned a reward point drop, it's yours to keep until you decide to spend it. There are no time limits!
Exclusive training videos are available to customers who are in the Seedling, Leaf, or Flower membership tiers.
1. First log in to your Aqua Gardening account here.
2. Next navigate to our video section located in the Learning Hub.
3. At the bottom of each video category, you will find videos that are exclusive to you. Enjoy!
Book a free 20-minute meeting and we will discuss any issues or questions you have, and provide you with the best solution available going forward. We will do our best to provide you with the tools to be a successful grower!
If you need any help to figure out the design and components of your gardening system or pond, you have the option to get one of Australia's leading experts to consult you through our Paid Consultation Service.
Select the category you want help with including; Aquaponics, Micro-Commercial Systems, Ponds or Indoor Systems, then fill our online form and we will get back to you soon.
We charge a small consultation fee from this service that is automatically turned into store credit for you to use on your new pond or automatic gardening system.
Our Learning Hub is a great way to wrap your head around the aspect of gardening. Within our learning hub you can find the following:
Quotes are a great way to prepare for a big gardening project. They are very useful if you want us to check over your order before payment, to make sure you have thought about everything you may need. It will also allow our team to know which equipment and supplies you need so we can provide expert advice and guidance for your purchase.
They are also used by our consultants. When you use our design service our consultant will provide you with a quote that can be viewed and paid for in the My Account area.
Quotes are also used to make partial payments on an order, for example, lay-by.
To create a quote:
1. Log in to your My Account area or Create a New Account if you don't already have one.
2. Add all the items you would like to your cart.
3. Click on the "My Cart" button, then click on the "View Cart" button.
4. Once you are on the shopping cart page, click on the "Create Quote From Cart" button.
5. At the checkout page, fill in all of your details and select your preferred shipping method. Then click on "Confirm & Process Quote".
6. After your quote has been submitted, you can print it, approve it and pay for it in the My Account area.
Click here to see a step by step guide on how to pay with your reward point drops online, or in-store.
Bank deposit or EFT is a valid payment method for online orders.
You have the option to deposit cash at any ANZ bank branch, or alternatively direct deposit funds into our account including reference number and name.
For the complete bank deposit procedure please visit the Bank Deposit webpage.
The following Terms and Conditions apply when purchasing via direct deposit:
Afterpay, Zip Pay and Zip Money are 3rd party payment options and are valid payment options for purchases made online or in-store. Zip Pay is interest free for orders up to $1000 and Zip Money is interest free for orders exceeding $1000.
When purchasing online, you will have the option to select Afterpay, Zip Pay or Zip Money on the checkout page. After proceeding with the sale you will be directed to a secure webpage where payment details are confirmed. You will need to create a personal account with the desired provider before purchases can be processed.
For in-store purchasing; Afterpay, Zip Pay and Zip Money payments can be processed at the counter. Simply advise the cashier and the relevant process will be followed. Additionally, you will need a device to receive and communicate the purchase code when using this method to pay in-store.
We offer Afterpay and Zipay in-store and online so you can get your gardening goods today, and pay later.
We also offer a layby service for in-store customers.
Layby terms & conditions:
You can use a wide range of payment methods. Please note that all of our payment methods can be chosen in the web store checkout except for Layby.
These are the supported methods of payment:
For more information regarding specific payment methods please visit our Payment Methods page.
Yes, you can mix different items in your cart. You will be notified on the cart page if there is a possibility of a delay to your order. If you have a combination of items with different availability in your cart, it is up to our discretion to ship the order to you using the fastest method, and it may come in multiple shipments.
If you would like us to split your order, and send out the Fast Dispatch items separately, then please select the Fast Dispatch option on the cart page.
Back Order products are products we usually carry in stock but are temporary out of stock. These products will be back in stock within a few days.
In most cases, these products are already on their way to us. We are doing our best to keep these products in stock at all times.
When you buy a product that is marked as "Back Order" you agree to:
Fast Dispatch products are labelled "Fast Dispatch" on the product image when viewing the product page.
These products are In Stock in our Brisbane Showroom and are available for immediate Click & Collect, or Shipping. The products will be shipped to you the same day when purchased before midday (Brisbane time) with the priority given to Express shipping over Standard. On occasions, our same day shipping policy is not met due to unforeseen circumstances like a team member being away.
Online Only products are labelled "Online Only" on the product image when viewing the product page. They will also show "In Stock - Online Only - Not Available in Store on the product."
Aqua Gardening is establishing more locations to dispatch products from, so we can offer more products and get them to our you faster. Online Only products are sent from another warehouse, and are only available to see on our website, not in store. We are aware that many customer's may still want to pick up the goods in person after purchasing in our store - read on below on how to do this.
Online Only products:
How can I pick up an Online Only product from Aqua Gardening in Brisbane?
Online Only products can be sent to Aqua Gardening's Brisbane Showroom for pickup, but there is likely to be a shipping fee. Please see our guide to Free Shipping to determine how to get Free Shipping for an Online Only product sent to Aqua Gardening - the same terms apply.
What shipping address do I use for an Online Only product picked up from Aqua Gardening?
We suggest using this address in the Delivery Address details to get your order sent to the right place:
Name: Your name
Company: Aqua Gardening
Street: Unit 3, 4 Billabong Street
Suburb: Stafford
Postcode: 4053
State: QLD
When the order arrives at Aqua Gardening, you will be alerted by the courier or postal service via email. You can then come down to our Brisbane showroom to pickup your order.
Special Order products are marked on the product page as "Special Order".
Special Order products are products that we do not regularly stock. These products will be ordered specially for you, or dispatched directly to you from our supplier.
This means that Special Order products:
These products are fully covered under their manufacturer warranty, and under any condition in the Australia Consumer Law.
Any after-sales issues will be handled by Aqua Gardening even if the product is shipped directly from our supplier.
Many of our products are covered under our Change of Mind Policy. We will provide a refund, exchange or store credit if you have decided you no longer want the product and it is in new, unopened condition. This is valid for up to 60 days after your purchase. As long as the following conditions are met:
To progress the refund we will need you to bring the goods back to our Brisbane store either in person if local or via post at our address:
Aqua Gardening
Unit 3/4 Billabong Street,
Stafford, QLD, 4053
Please click here to see our full return policy.
Please Contact Us for more information.
Items excluded from Change of Mind Returns
To protect the quality of our service and products the following items are excluded from our 60-day change of mind return policy.
The following are sold on a strict no refund or return policy, unless they fall under a warranty claim:
Many of our products are backed by a manufacturer’s warranty. For specific warranty details, please refer to the "Warranty & Returns" tab on each product page. Furthermore, all our products are accompanied by guarantees that cannot be excluded under the Australian Consumer Law.
We take great care in curating our product range to ensure we offer only the highest quality items. If we find that a particular product line has been returned frequently, we will discontinue it to maintain our standards. We highly value customer feedback and product reviews as they play a crucial role in helping us uphold the quality of the products we offer.
Our warranty conditions are as follows:
For your convienence, Aqua Gardening will handle most of the warranty claims for you, so you do not need to contact the manufacturer or shipping carrier (please consider starting an enquiry with the shipping carrier to speed up any resolution).
Please Contact Us for more information or to begin any warranty claims.
Aqua Gardening Warranty Definitions
To assist customers in making a purchase, warranty definitions for each product are provided under the “Warranty & Returns” tab on the individual product pages. Simply click on the tab to view the warranty conditions and duration.
Limited Warranty - This product has been stored in a controlled environment to ensure you will receive the best quality product possible. Due to this reason this product is sold on a strict no refund or return policy, unless it falls under a warranty claim.
Replacement Warranty - Store warranty, this product needs to be returned to Aqua Gardening for testing and replacement.
Repair Warranty - Manufacturer warranty, this product needs to be returned to Aqua Gardening and then sent to the supplier for testing and repair.
Need to return an item, make a warranty claim or have been overcharged for an order? Please open a dispute in the Resolution Centre so that we can resolve your problem as quickly as possible.
Most disputes can be resolved through communication and it's best to contact us as soon as you recognise a potential problem. Once lodged you can also track the progress of your dispute online at any time.
Most of the products we offer can be returned to us if you have changed your mind however, to protect the quality of our service and products, select lines are excluded from our 60-day change of mind return policy.
The following are sold on a strict no refund or return policy, unless they fall under a warranty claim:
Yes you can, but please keep the following in mind:
For deliveries to properties owned by Australia Post, please ensure to include “PO BOX” or “Parcel Locker” in the delivery address at the Aqua Gardening checkout. If only the physical address of a post office is provided (without “PO BOX” or “Parcel Locker”), a courier may be chosen for shipping, and the item will not be delivered as couriers do not service Australia Post Shops or Agents (general stores offering Australia Post services). In such cases, the order will be returned to us. We will then reach out to you for an alternate address and you will be responsible for any additional shipping costs incurred. Please note that this applies even for orders with the Free Shipping option.
Please be aware that Australia Post shipping is only available for items up to 100cm in length. We apologise for any inconvenience and appreciate your understanding.
Regrettably, not all Online Only products are eligible for delivery to PO Boxes, Parcel Lockers, or Australia Post shops. If your cart contains both Fast Dispatch and Online Only products, you might encounter difficulties completing an order to a PO Box or Parcel Locker.
To receive your items at different locations, you’ll need to place two separate orders. For items that can be delivered to a PO Box, place an order with Fast Dispatch products and use the PO Box as the shipping address. For Online Only products that require courier delivery, place a second order with a physical address. We appreciate your understanding and cooperation.
We offer international shipping options via Standard (Post) and Priority Shipping (DHL Express). To view the shipping costs to your country, please use the Shipping Calculator located on the Cart page.
Absolutely, we do accommodate customers who wish to use their own courier for shipping an order. To facilitate this, please adhere to the following steps:
We appreciate your cooperation and look forward to serving you!
Step 1 - Click on Add delivery Instructions
Step 2 - Add clear instructions as shown in red below
Aqua Gardening is delighted to offer free postage on a wide range of products! Here’s what you need to know about our free shipping offer:
If you encounter any issues with our free shipping calculator, please save your order as a quote and contact us via email with your quote number. We’re here to help!
All stocked items purchased in the online store before 12pm EST on weekdays, are sent on the same day. In rare cases, couriers do not make their set pickup time and dispatch may be delayed until the following day.
To check the tracking status of your order online, you can go to the Track My Order page.
You will need to enter the following details:
Your delivery location must be suitable for a delivery truck to access, at the discretion of the courier company. If the courier driver decides delivery is not possible due to:
It is likely there could be additional costs involved for a successful re-delivery. Alternatively, the order can be picked up for no additional cost from the Courier's elected depot.
Aqua Gardening is not responsible for any additional delivery costs in the case where the delivery location is unsuitable.
When you receive your order, please open and test your items are working correctly even if you do not intend to use them immediately.
If your goods were damaged during shipping, a damaged in delivery claim need to be lodged within 7 days of receiving goods, otherwise we can not process your claim.
How to make a claim
If you purchased with an account:
If you don’t have an Aqua Gardening account:
Claims for damage during shipping must be made within 7 days of receiving your delivery.
Aqua Gardening ships all orders with a tracking number. All orders are sent with ATL “Authority To Leave”.
If you have not received your order yet, please follow the instructions below:
In case the order is marked as “delivered” then:
If none of the above worked and the courier has proof that they delivered your package, then the package may have been stolen from your front door. In this case Aqua Gardening will not be liable for the loss of your items. You can claim the loss with your home insurance company. It is the responsibility of the buyer to provide a safe place for packages. Aqua Gardening will assist in all cases of delivery issues and lost packages, but if there is proof of delivery for the address you provided to us, then unfortunately we are unable to compensate you for the loss of your package.
In the case that your order has been returned to us by the shipping provider we will contact you via email immediately. If you don't claim your parcel within 2 weeks we will cancel your order. Orders with regularly stocked items will be cancelled and credit in the value of the products will be applied to your customer account. Orders with a special order items will be cancelled and you will not be eligible for a credit.
Return to sender usually occurs due to an incorrect address or a refusal to receive the order by the customer. If the Return to sender is due to a fault of Aqua Gardening, these terms will not be applied.
In certain cases and with certain items our shipping calculator may not give you an accurate shipping quote. For example if a product is bulky, eg. preformed ponds or full sized kits, or if you live outside our regular courier zone.
This does not mean we can't ship to you, it just means we will need to get a special quote from the courier, as this will be cheaper for you.
Please save your order as a quote (see here for further details) and contact us via email with your quote number. We will then send you a quote for the shipping of your order.
Aqua gardening has developed a Waterfall Flow Rate Calculator to help determine the required flow rate of the pump powering any given water feature. This calculator determines the Litre per Hour (L/hr) flow rate required for features with sheer descent, or projecting style waterfalls.
Aqua Gardening has developed a Pond Volume Calculator which helps determine the volume of ponds or containers. This page advises you how to take the most effective measurwements of your pond. Using basic dimensions of ponds in a veriety of rectangular, circular, or odd shapes, it calculates the volume in Litres.
Aqua Gardening has developed a Concrete Sealer Calculator to estimate how much Concrete Sealer is necesary for a range of application. Using the dimensions of your pond, or any given surface, this calculates how many coats and how many litres of Concrete Sealer would be required.
Aqua Gardening has developed an Aquaponics Water Test Calculator which aims to help decide exactly what your Aquaponics System requires, based on testing various minerals in the water. This calulator compares your measured test levels to the levels required, it explains the effects of individual mineral levels, and suggests possible fixes for any issue.
Aqua Gardening has developed a Grow Room Fan Calculator, which aims to help determine how much ventilation is required in any given area, and the rate at which any combination of fans and ducting will cycle this volume of air. It can also be utilized to calculate fan speed in M2/h, L/s, CFM.
Aqua Gardening has developed a Pond Liner Calculator which determines how much pond liner is required, based on the dimensions of your pond. It allows for the extra needed to ensure safe and secure adhesion, and the ability to mould obscure shapes.
Aqua Gardening has developed a Pond Pump & Filter Calculator which can be used to determine the recommended flow rate for any aquaponic or hydroponic system. Using the volume of any pond, and the amount of fish or plants, this calculator determines how many Litres per Hour (L/hr) should be pumped to maintain optimal pond health.
